What are your business hours?
We are open Monday through Saturday from 08:00 to 20:00.
On Sunday, only emergency support is available.
How much is an airport transfer from Punta Cana Airport to Bávaro?
USD 35 per vehicle for 1–4 passengers.
USD 55 per vehicle for 5–8 passengers.
Do I need to provide my flight number?
Yes. A flight number is required for airport pickup.
Can I cancel my airport transfer?
Yes. A full refund is available if the transfer is cancelled at least 12 hours before pickup.
Can I cancel a tour?
Yes. Tours receive a full refund when cancelled at least 24 hours before departure.
What happens if a tour is cancelled because of bad weather?
The customer may choose another date or receive a full refund.
How much is the Saona Island tour?
USD 85 per adult.
Which tour costs USD 129?
Scape Park costs USD 129 per adult.
Do children receive discounts?
Children under 4 are free.
Children aged 4–11 receive a 25% discount on the adult tour price.
What payment methods do you accept?
Visa, Mastercard, US dollar cash and Dominican peso cash.
Do you provide telephone support 24 hours a day?
No. Regular support is available Monday through Saturday from 08:00 to 20:00. Sunday is limited to emergency support.